Customer Service
Welcome to Velco Marketing Hardware Customer Service!
We're here to help with any questions, concerns, or support you may need regarding your orders, returns, or general inquiries.
ADDRESS: SITIO BINAGONG, BARANGAY BAGACAY, ROMBLON ROMBLON.
PHONE NUMBER: +63-969-523-6560.
+63-927-465-3808.
FACEBOOK: VELCO Marketing - Hardware.
EMAIL ADDRESS: velcomarketinghardware@gmail.com
OPENING HOURS: Monday to Saturday – 7:00 AM to 4:30 PM
Sunday – 7:00 AM to 12:00PM
We want you to be satisfied with your purchase! Here's our simple return policy:
Returns accepted within 2 days of purchase
Item must be unused, in original packaging, and with receipt
We offer refunds or exchanges depending on the item and issue
Non-returnable items:
Used tools
Custom-cut materials (e.g., wire, hose, lumber)
Clearance or promo items
Need help with an online or in-store order?
Change or cancel your order: Contact us within 24 hours of placing it
Delivery issues or damages: Report within 28 hours for fast resolution
Got a question about a product? We're happy to help!
We can assist with:
Product availability
Warranty information (if applicable)